Live Chat & Admin Host (Remote - Bali)

Join Tomaz Shoes, a dynamic and growing footwear brand, as our Live Chat & Admin Host! Based in Bali, you’ll play a key role in delivering exceptional customer experiences through live chat support while managing administrative tasks that keep our operations running smoothly. If you're passionate about customer service, thrive in a fast-paced environment, and enjoy using tools like Zendesk, Google Workspace, and Microsoft Office, this role is perfect for you.

As our Live Chat & Admin Host, you'll be the first point of contact for our customers, providing quick and friendly assistance. You'll handle inquiries, resolve issues, and ensure every customer leaves satisfied. Beyond live chat, you'll manage administrative tasks such as data entry, scheduling, and inventory updates, all while contributing to the growth of a brand that values innovation and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide real-time customer support via live chat using Zendesk, ensuring high satisfaction scores.
• Manage administrative tasks including data entry, scheduling, and inventory updates.
• Assist in maintaining customer records and order processing.
• Monitor and respond to customer inquiries and concerns promptly.
• Collaborate with the sales and marketing teams to support promotional activities.
• Participate in team meetings and contribute to process improvements.
• Ensure compliance with company policies and procedures.
• Maintain a professional and friendly demeanor in all interactions.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proficiency in English, both written and spoken.
• Experience with live chat support software, such as Zendesk or similar.
• Familiarity with Google Workspace and Microsoft Office.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Excellent communication and problem-solving skills.
• Passion for customer service and a commitment to delivering exceptional experiences.

🛠️ Keahlian

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