Digital Patient Experience Manager

Join HealthFirst Indonesia as a Digital Patient Experience Manager in the heart of Bangka Belitung and revolutionize how patients interact with healthcare services. In this pivotal role, you will lead the design, implementation, and optimization of digital platforms to enhance patient engagement and satisfaction. As part of a dynamic team, you will work closely with healthcare providers, IT specialists, and patient advocates to create seamless, intuitive, and effective digital experiences. This is your chance to make a tangible impact on the healthcare landscape in Bangka Belitung.

At HealthFirst Indonesia, we are committed to providing top-notch healthcare services with a patient-centric approach. Our mission is to bridge the gap between patients and healthcare providers through innovative digital solutions. With a focus on continuous improvement and cutting-edge technology, we strive to deliver exceptional patient experiences that drive better health outcomes. Join us and be at the forefront of transforming healthcare in Bangka Belitung.

📋 Tanggung Jawab Pekerjaan

• Lead the design and implementation of digital platforms to enhance patient engagement and satisfaction.
• Collaborate with healthcare providers, IT specialists, and patient advocates to create seamless, intuitive, and effective digital experiences.
• Conduct user research and gather feedback to inform the continuous improvement of digital platforms.
• Monitor and analyze data to optimize the performance of digital platforms and identify areas for enhancement.
• Stay updated with the latest trends and technologies in digital healthcare to drive innovation and improve patient experiences.
• Develop and implement strategies to ensure the security and compliance of digital platforms with relevant regulations and standards.
• Provide training and support to healthcare staff on the effective use of digital platforms.
• Measure and report on the impact of digital initiatives on patient satisfaction and healthcare outcomes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Health Informatics, Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in digital healthcare, patient experience management, or a related role.
• Proven track record of successfully leading digital transformation projects in healthcare.
• Strong knowledge of digital health technologies, platforms, and tools such as Epic, Cerner, or similar.
• Certification in healthcare information management systems (e.g., Certified Associate in Healthcare Information and Management Systems (CAHIMS)) is a plus.
• Excellent analytical and problem-solving skills with the ability to interpret complex data.
• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Proficiency in English, both written and spoken, is required.

🛠️ Keahlian

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